An incident occurred at the practice on 3 January, where it was necessary for us to call the police to assist in the removal of a patient from the practice premises. In the process of this, the patient's behaviour caused significant distress to staff and other patients and as a result of this, the patient has been removed from our practice list. The NHS has zero tolerance for this type of behaviour. We are sorry for any patients who were at the Practice at that time and may have been concerned by the incident.
The NHS is under significant strain at the moment, both in hospitals and in general practice. The Practice has seen a 20% increase in our patient list over the last three years, without any significant increase in medical staff, despite constant efforts to recruit new clinicians. It is becoming increasingly difficult to find people willing to work in the current environment.
Our practice staff are working extremely hard whilst trying to do their best to help patients in the face of unprecedented demand. The Practice has over 16,500 patients and last year provided them with 62,317 appointments - 66% of them face to face and 33.6% available on the same day. Regretfully, 2,127 appointments were wasted when patients did not attend, resulting in a loss of valuable clinical time.
Our reception staff are working under considerable pressure and unfortunately receiving abuse on a daily basis. We would ask all patients to treat our staff with respect and understanding. When making an appointment, our staff may ask you for a brief description of your condition in order to understand how best to prioritise or signpost you – they do not wish to be intrusive, but we have to manage appointments in order to try and meet patient demand.
On a more positive note, we should have our new telephone system in place over the next few months – a site survey is currently underway. This will give patients a proper queuing system, a call back facility and various options available to them when phoning in – we hope that this will improve our patient experience.
As a Practice, we will continue to try our hardest to provide a good service to our patients in the face of the current pressures and take this opportunity to wish all our patients a happy and healthy New Year.
Group A Streptococcus/Scarlet Fever
On top of our usual high demand for appointments at this time of year, we are seeing a surge in the number of phone calls, mainly related to concerns around Group A Streptococcus/scarlet fever, following reports that there has been an increase of cases. Group A streptococci are bacteria commonly found in the throat and on the skin. Many people carry Group A Step in the throat or on the skin and not become ill. While most children will only have a mild illness, some may become seriously unwell, so if you are concerned about your child, please seek medical help. Please be aware, however that the local pharmacies may have run out of some antibiotics in liquid form.
We are doing our best to ensure patients who need to be seen on the same day can be. The UK is short of doctors and we may not have capacity to see everyone and understand that delays getting through can be frustrating.
We will need to delay or cancel routine appointments to ensure urgent cases can be seen quickly. This will be done according to clinical need, and we will do what we can to reduce disruption. If you are unable to attend an appointment or need to rearrange, please let us know as soon as possible, so that we can offer it to others.
Please be patient and if your reason for contacting us isn’t urgent, please consider getting back in touch on another day. If your request is for repeat prescriptions, general queries or fit to work certificates, these can often be done online or via the NHS app.
Parents or guardians of children can also download the Healthier Together App for free onto their smartphone or through the website for instant advice on many common conditions: www.what0-18.nhs.uk/
Your local pharmacy can help with minor ailments such as the common cold, upset stomach, or aches and pains. However, if you are getting worse or things change you can visit NHS 111 online, your nearest Urgent Treatment Centre (Petersfield or Haslemere), or in an emergency, dial 999 or visit the emergency department.
Capacity in the NHS is stretched thin. We thank you for your understanding. These videos and links give some useful information .
Welcome to Badgerswood & Forest Surgery
The practice operates out of two sites, the Forest Surgery in Bordon and the Badgerswood Surgery in Headley and also provides medical care for the surrounding villages.
Although patients receive the majority of their care from one site, patients may occasionally be asked to visit the other site for emergency appointments or specialized care.
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
There are parking bays for disabled drivers. The buildings are on one level and wheelchairs can enter all consulting rooms.
The patients’ lavatory is equipped for wheelchair use.
(Site updated 06/01/2023)